Last Updated: February 16, 2026
Welcome to Palabra.ai, a service provided by Palabra.ai Ltd, a company incorporated under the laws of England and Wales (“Palabra”, “we”, “our”, or “us”).
These Terms of Use (“Terms”) govern your access to and use of:
By clicking a box, creating an account, purchasing or subscribing to any Services, or by otherwise accessing and/or using the Services, whichever occurs first, you accept and agree to be bound by these Terms and the documents, as set out in clause 1.2 of the Terms. If you do not agree to be bound by these terms, you may not access or use this site or the services.
1.1 Authority and Eligibility. You represent and warrant that (1) you have read, understand, and agree to be bound by these Terms, (2) you are at least 18 years of age and legally able to enter into a binding agreement with Palabra, and (3) if you are accessing or using the Services on behalf of a legal entity, you have the authority to bind such entity to these Terms. The term “you” refers to the individual or legal entity, as applicable, identified as the user when you registered on the site.
1.2 Agreement. Your access to and use of the Services is subject to the Terms and the following documents, which are incorporated into these Terms by reference and form an integral part of your agreement with us:
1.3 Scope. Palabra provides AI-powered speech and language processing Services, which may include, depending on the selected plan, subscription, credits, usage, or other commercial terms:
Unless subject to a separate agreement between you and Palabra, the availability of specific Services, features, and functionality may vary depending on the selected plan, subscription, credits, usage, or other factors determined by Palabra.
1.4 On-Demand Services. Certain Services, including dubbing services and offline captioning services, may be offered on an on-demand basis. This means that such Services are provided only upon request, and their scope, pricing, timelines, and other commercial terms are agreed individually between you and Palabra. We reserve the right, at our sole discretion, to accept or decline any request for on-demand Services.
1.5 Languages. The Services support translation across multiple languages and language pairs. Access to supported languages is generally available across plans; however, the specific languages, language pairs, features, and performance characteristics may vary depending on the Service, use case, technical constraints, or other factors determined by Palabra from time to time.
1.6 Access. The Services are accessed and used directly by you through web applications, desktop applications, APIs, or other interfaces made available by Palabra.
1.7 Service Modifications. We may from time to time modify, update, suspend, or temporarily discontinue all or part of the Services for operational, technical, security, legal, or regulatory reasons, including to maintain or improve the Services, address security issues, or ensure compliance with applicable law. Where reasonably practicable, we will provide advance notice of any material suspension or modification of the Services, unless immediate action is required for security, legal, or operational reasons, or where we are otherwise unable to provide advance notice.
1.8 Prohibited uses. You agree to use our Service only for lawful purposes. Prohibited activities include, but are not limited to:
2.1 Account Registration. In order to access certain features of the Service, you may be required to register an account on the Service (“Account”). When creating an Account, you agree to provide accurate, current, and complete information and to keep such information up to date.
2.2 Account Responsibility. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.
3. User Content
3.1 User Content. You may upload, submit, transmit, or otherwise make available content to the Services, including audio, text, captions, glossaries, reference materials, or other materials (“Input”). The Services may generate translations, captions, transcripts, audio output, or other results based on the Input (“Output”), which you may access through the Services. For the purposes of these Terms, “User Content” means both Input and Output, collectively.
3.2 Voice Model. Certain Services may allow you to create a synthetic voice model that can be used to generate Output in the form of synthetic audio reproducing the sound or characteristics of your voice, or the voice of another individual that you are authorized to share with us (“Voice Model”). To create a Voice Model, you may be required to upload audio recordings of the voice as Input to the Services.
If you use voice-cloning features, you represent and warrant that you have obtained all necessary rights, consents, and permissions to provide the audio recordings used as Input and to use the resulting Output, including, where applicable, the consent of the individual whose voice is used. You must not create or use a Voice Model based on the voice of any third party without their express consent. For more information on how we collect, use, share, retain, and destroy your Voice Model, please see our Privacy Policy.
3.3 Ownership. You retain all ownership rights in and to your User Content.
3.4 License. You grant to Palabra a limited, worldwide, non-exclusive, royalty-free license to use, process, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly or otherwise perform, and display your User Content to provide, operate, maintain, and support the Services, and to comply with applicable law. To the extent your Input includes audio recordings of a human voice, this license permits Palabra to use such recordings and any resulting Voice Models solely to generate Output and provide the Services in accordance with these Terms and the Privacy Policy.
This license does not transfer ownership of your User Content to Palabra and does not permit Palabra to use User Content for any other purpose, unless expressly agreed otherwise in writing.
3.5 User Representations and Responsibilities. You are solely responsible for your User Content and for ensuring that your User Content complies with all applicable laws, regulations, and third-party rights. You represent and warrant that you have all necessary rights, permissions, and consents to submit and use your User Content through the Services, and that the submission and use of such User Content does not infringe or violate any intellectual property rights, privacy rights, or other rights of any third party.
3.6 AI training. We do not use User Content to train or improve AI models.
The only exception applies where you expressly provide linguistic reference materials, such as glossaries, terminology lists, or similar resources, for the purpose of improving translation quality for your use of the Services. In such cases, only those materials may be used for language-specific or terminology-related improvements, and User Content containing audio recordings, voice data, or other personal content is not used for AI training, unless otherwise expressly agreed in writing.
3.7 Moderation. Palabra does not review, monitor, or moderate User Content as a matter of routine and is not responsible for the content, accuracy, legality, or appropriateness of any User Content. Although we have no obligation to screen, edit, or monitor User Content, we may take reasonable actions, including removing or restricting access to User Content or suspending access to the Services, where we reasonably believe such User Content violates applicable law or these Terms.
4. Personal data
4.1 Personal Data processing. When you access or use the Services, you may provide us with certain information, or we may otherwise receive or collect information about you in connection with your use of the Services. For information about how we collect, use, share, and otherwise process personal data, please review our Privacy Policy.
4.2 Data Processing Agreement. Where you agree to these Terms on behalf of a company or other legal entity, and Palabra processes personal data included in any content you submit to the Services on behalf of that entity, such processing is governed by the Data Processing Agreement (DPA), which applies automatically without the need for separate execution. In the event of any conflict between the DPA and these Terms in relation to the processing of personal data, the DPA shall take precedence.
5.1 Ownership. The Services, including any software, algorithms, models, interfaces, and documentation, as well as the text, graphics, images, photographs, videos, illustrations, and other content contained therein, and all intellectual property rights in and to the Services, are owned by Palabra. Nothing in these Terms transfers any ownership rights in the Services to you. Except as explicitly stated in these Terms, all rights in and to the Services, including all intellectual property rights therein and thereto, are and shall remain reserved by us.
5.2 Licenses. Palabra grants to you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services, solely in accordance with these Terms and for your own personal or internal business purposes.
You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or otherwise exploit the Services except as expressly permitted under these Terms or with Palabra’s prior written consent. Any use of the Services other than as specifically authorized herein, without our prior written permission, may result in suspension or termination of your access to the Services and the license granted under these Terms.
5.3 Trademarks. The name “Palabra.ai” and our logos are trademarks or service marks owned by Palabra and may not be copied, imitated, or used, in whole or in part, without our prior written permission. Other product or service names, slogans, and the look and feel of the Services are protected by intellectual property or other proprietary rights and may not be used without our prior written permission, even if not registered as trademarks.
All other trademarks, registered trademarks, product names, and company names or logos mentioned on or in connection with the Services are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply any endorsement, sponsorship, or recommendation by us.
6.1 Subscription Plans. Certain features of the Services are available only through paid subscription plans. Palabra may offer different subscription plans with varying pricing, credits, features, usage limits, and availability, as described on the Website or otherwise made available through the Services from time to time.
By selecting a subscription plan and completing the applicable payment process, you agree to pay the fees associated with that plan and to comply with the applicable subscription terms.
Palabra reserves the right to modify, add, or discontinue subscription plans, pricing, credits, or features at any time. Any changes will apply prospectively and will not affect active subscription periods already paid for.
6.2 Credits and Usage. Certain Services are measured and billed using a credit-based system (“Credits”). Credits are allocated to your Account based on your selected subscription plan and may be consumed when you use specific Services or features. For clarity, subscription plans may allocate a number of Credits that corresponds to the price of the plan (for example, a subscription priced at USD 150 may include 150 Credits), as described on the Website at the time of purchase.
The rate at which Credits are consumed may vary depending on the type of Service used, the selected features, and usage duration (for example, if voice calls and webinars consume 30 Credits per hour, three hours of use would consume 90 Credits), or other factors determined by Palabra from time to time. Where applicable, usage of the Services is measured in minutes and rounded to the nearest minute.
Unused Credits, if any, may roll over to the next billing period, provided that your subscription is renewed and remains active, subject to the terms of your subscription plan and any limitations described on the Website or within the Services.
If your subscription is not renewed, or is cancelled or terminated for any reason, any unused Credits will expire and be forfeited upon the end of the applicable subscription period and will not be refundable or redeemable for cash or other consideration, unless expressly stated otherwise.
6.3 Billing and Payments. All fees are charged in advance on a recurring basis (e.g., monthly or annually), unless otherwise specified at the time of purchase. Payments are processed through Palabra’s designated payment service provider.
You authorize Palabra and its payment providers to charge your selected payment method for all applicable fees, taxes, and charges associated with your subscription and use of the Services. You are responsible for providing accurate and up-to-date billing information and for ensuring that your payment method remains valid.
6.4 Trial Period. Palabra may, at its discretion, offer a free 7-day trial that allows you to access certain features of the Services with a limited amount of Credits.
Unless you cancel before the end of the free trial period, your account may automatically convert to a Pro monthly subscription after the trial ends, and you will be charged the applicable subscription fees.
6.5 Failed Payments and Suspension. If a payment cannot be successfully processed when due, Palabra may suspend or restrict your access to the Services until payment is received. Palabra reserves the right to terminate your subscription for non-payment in accordance with these Terms.
6.6 Refund Eligibility. If you are not satisfied with the Services, you may request a refund within seven (7) days from the start of your subscription period, provided that you have used no more than twenty percent (20%) of the Credits included in your subscription plan during that period.
EU/UK consumers purchasing the Services as individuals acting outside of their trade, business, or profession may have a statutory right to withdraw within fourteen (14) days. By starting paid translation you consent to immediate performance and acknowledge that this right is lost once the service begins.
7.1 Termination by You. You may terminate your account or cancel your subscription at any time through the account settings or as otherwise made available through the Services. Termination or cancellation will take effect at the end of the current billing period, unless otherwise required by applicable law. You will remain responsible for all fees incurred prior to termination.
7.2 Termination or Suspension by Palabra. Palabra may suspend or terminate your access to the Services, in whole or in part, if we reasonably believe that:
(a) you have violated these Terms or applicable law;
(b) your use of the Services poses a security risk, may cause harm to Palabra or third parties, or may subject Palabra to liability;
(c) your conduct in connection with the Services, including communications with Palabra, its personnel, or other users, involves threats, intimidation, harassment, or defamation;
(d) required payments are overdue or cannot be processed; or
(e) suspension or termination is required to comply with applicable law or a binding order of a governmental authority.
Where reasonably practicable, Palabra will provide notice of suspension or termination and an opportunity to address the issue, except where immediate action is required to protect the Services, users, or Palabra.
7.3 Effect of Termination. Upon termination or expiration of your access to the Services:
(a) your right to access and use the Services will immediately cease;
(b) any licenses granted to you under these Terms will terminate; and
(c) any outstanding payment obligations will remain due and payable.
Termination does not relieve either party of any obligations that, by their nature, should survive termination, including payment obligations, intellectual property rights, disclaimers, and limitations of liability.
7.4 Data and User Content. Following termination or suspension, Palabra may retain or delete User Content in accordance with these Terms, the Privacy Policy, and applicable law.
7.5 Survival. Sections relating to intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution shall survive termination of these Terms.
8.1 AS IS. The Services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by applicable law, Palabra disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
8.2 AI Performance Disclaimer. You acknowledge that the Services utilize artificial intelligence technology. AI-generated Output may contain inaccuracies, errors, or omissions and may not always be accurate, or complete. You are solely responsible for reviewing and verifying the accuracy of all Output before relying on it for any professional, legal, or commercial use. You must not rely on Output as the sole source of truth or as a substitute for professional advice.
8.3 Third-Party Services and Content. The Services may integrate with or rely on third-party services, software, or content. Palabra does not control and is not responsible for any third-party services or content and makes no warranties or representations regarding their availability, accuracy, or reliability. Your use of third-party services or content is subject to the applicable third-party terms.
8.4 Beta features. From time to time, Palabra may offer beta or experimental features or tools (“Beta Features”). Beta Features are provided solely for evaluation purposes, on an “as is” and “as available” basis, without warranties of any kind, and may be modified or discontinued at any time at Palabra’s discretion. The disclaimers in this Section apply in full to all Beta Features.
9.1 Exclusion of Certain Damages. To the fullest extent permitted by applicable law, Palabra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of business, loss of data, business interruption, or loss of goodwill, arising out of or relating to your use of or inability to use the Services, even if Palabra has been advised of the possibility of such damages.
9.2 Liability Cap. Our total liability for any claim arising under these Terms shall not exceed the total amount paid by you to Palabra in the six months preceding the claim.
You agree to indemnify, defend, and hold harmless Palabra, its affiliates, and their respective directors, officers, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:
(a) your use of the Services;
(b) your User Content, including Input, Output, Voice Models, or Voice Data;
(c) your violation of these Terms or applicable law; or
(d) your infringement or alleged infringement of any intellectual property, privacy, or other rights of any third party.
Palabra reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with such defense.
These Terms and any dispute or claim arising out of or relating to the Services or these Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles.
These Terms, together with the Privacy Policy, the Data Processing Agreement (where applicable), and any other agreements expressly referenced herein, constitute the entire agreement between you and Palabra regarding your access to and use of the Services and supersede all prior or contemporaneous agreements, communications, or understandings, whether electronic, oral, or written.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions of these Terms shall remain in full force and effect.
The failure of Palabra to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall any single or partial exercise of any right or remedy preclude any further exercise of such right or remedy.
We may update these Terms from time to time. The “Last updated” date at the top of the Terms indicates when they were most recently revised. Continued access to or use of the Services after updated Terms become effective constitutes your acceptance of the revised Terms.
For any inquiries, please reach out to us: support@palabra.ai.